I have a Precor TRM445 from 2018. The motor went out after seven years - should last much longer. I have been trying to get a replacement through the warranty from a few months now and the customer service experience has been very poor. First, it usually takes an hour just to speak to someone. I've called six times in the last two months and I get a different answer on when my part will be delivered each time. In addition, they say they will follow up with an email if they can't give me a specific date and of course that has not happened. Poor product and even worse customer support.
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