I have been trying to source a new spin bike part from Precor for a number of weeks now. I need a new pedal crank and cannot use the spin bike until I can find one. I am a gym owner and run 4 spin classes a week - I am currently not able to fill the class because 1 bike is out of action, and this is costing me £20/week. I emailed precor enquiring as to whether they could help. They responded asking for the bike serial number. As it was the previous owner that bought the bikes, I do not have this so took photos of the bike and sent back to precor. That was nearly 4 weeks ago. I have heard nothing since even though I have sent a follow up email. Terrible customer service - clearly they want no business.
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