The event I attended stated that the tickets were only going to be available via web or the app. I was fine with this and I have used this option in the past. The event also stated that the tickets would be available in the app no later than 3 weeks prior to the event. I hadn't received the tickets online at 3 weeks prior to the event so I downloaded the app only to find that the tickets weren't in there either. The tickets eventually turned up in the app just over a week later.I attempted to share the additional tickets to others who were attending and they received the SMS with the ticket code. Rather stupidly, the only way for them to actually accept the tickets is for them to also download the app and, I presume, set up their own Ticketek account. I cancelled the sharing as a result and we were planning to arrive as a group.On the day of the event and just under 4.25 hours before it actually started, I received an email with the PDF tickets. If this event were being held in my own city this would have been very tight, but still possible to get them printed. Instead, the event was held in a city 4.5 hours drive away and we were already on our way there. There was obviously no ability to be able to print the tickets in such a short period of time.At the event, the first ticket scanned correctly but the others refused to scan. The attendant's scanner claimed that the tickets had already been used. Thankfully we were attending as VIP tickets so they could confirm by name that we had not actually entered the venue.The show itself was fantastic. Ticketek's handling of their ticketing obligations - the major part of their contract - was very poor. I know they have tightened up on actually issuing tickets to prevent scalping, but sending printable tickets only a few hours before a show is just pathetic.
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