Attn: Matt SteinWe checked in today at 2pm on Saturday Dec. 14, 2024 at your parking garage. Both of your attendants were extremely rude and disrespectful to me and my family.We noticed that it took some time for the cars in front of us to be checked in. As your attendant, Adrianna came to assist us, I simply asked if they were short staffed as it took a while before we were checked in.She replied that they were ‘not short staffed’ and followed by saying ‘what is with your attitude?’This was extremely rude and disrespectful. She ended passing us up and handed us over to the male attendant that was there also. I did not get his name.He was just as rude and disrespectful as I tried to ask why we had to pay the balance in cash?There was no explanation as I kept asking why we had to pay cash. He simply kept saying ‘here is your receipt’ and ‘pay $87 dollars.’All he had to do was explain that the credit card function had crashed and I would have been satisfied.This was a terrible start to our vacation and an experience I will never give your business another opportunity to disrespect us with.I have been in the service industry for over 35 years and have never been treated like this other than a couple of other times.Needless to say, those people never received any more of my business.I will further share my terrible experience on Google Review so others will not have to go through this terrible experience again.It’s is now 12.21.24 and we have now returned from our cruise. Not only did it take you 4 days to respond, but you (Mr. Stein) accused me of cussing at your attendant (in front of my children and wife) as a response to the rude comment made by your employee. This goes beyond unbelievable and you sir, are in dire need of revamping your entire operation, starting on how you conduct yourself to the dissatisfaction of customer service.This is an outrage…that you would accuse me of cussing at your attendant. You obviously have people that are not only rude and disrespectful, but are also complete liars.You have officially moved yourself to the top of the list for the worst service I have ever experienced. You should be ashamed of yourself for how you have responded in such an unprofessional manner.Based on many other poor Google Reviews, you should have done better by now.I only hope this post will deter anyone from ever using your service.
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Miami's oldest and very stable cruise parking company. Garage covered parking. Very close to Port Miami.
Reserve online a get your guaranteed space. Rates are very reasonable when compare to parking at the Port.
Guaranteed savings of more than 50%, rates start at $ 6.95 per day depending on season.
Courtesy round-trip shuttle included. Book your space now !!!See more
