Ok. So two parts to this review. First, I thought the drivers and staff personal in the garage parking lot were fantastic. They were courteous, pleasant and helpful. I was also satisfied with the location of the parking lot and I loved the fact that it was close to the cruise terminals and that my car was not going to be exposed to the outside elements as it was covered. Now to the second part, I was disappointed that the person on the phone, who I believe was the owner of the company, was very stressed, aggressive and mistakenly thought that I (the customer) was complaining about not been picked up by the staff. I had to explained to him that I was not complaining nor upset, but simply communicating to him that we had our luggage inspected which in turn made us miss the pick up. I was ok with being picked up at a later time and was just making sure that he knew we were still there. It was almost comical to see the owner of the company behaving in this manner. I guess the owner has had some previous bad experiences with his customer and was projecting that I was doing the same with no facts to back up his belief. lol. Like I said it was comical. I literally had to remind him several times as he was raising his voice to me (which did not help at all, as I wanted to start yelling back at him) that I was not complaining. He even questioned me on how many times I had called them to make them aware that we were there. I would suggest that the owner truly puts aside the stress of his job and focuses on listening to the customer before making assumptions. Yes, I would recommend this place to friends and as a matter of fact I did already as I have a friend who will be cruising out of Miami. But rest assure, I informed them of my interaction with the person on the phone (the owner).
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Miami's oldest and very stable cruise parking company. Garage covered parking. Very close to Port Miami.
Reserve online a get your guaranteed space. Rates are very reasonable when compare to parking at the Port.
Guaranteed savings of more than 50%, rates start at $ 6.95 per day depending on season.
Courtesy round-trip shuttle included. Book your space now !!!See more
