I had ordered two tops back in August 2023. I gave the 3 week grace period and wanted to touch base for any sort of update, nothing. I tried again a few days later and got a reply the next day stating they'll get it out today. No problem, things happen. I asked for tracking and I was not given any. I received an excuse stating that it was Royal Mails fault I didn't get that. A day later I miraculously received one of the shirts. I inquired about the second, but still received no good information, no tracking. They eventually told me it must have been lost and then stopped responding altogether.
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