Awful customer experience. Placed an order on 24th November which was "guaranteed" to arrive in time for Christmas. I left it until the 16th December to send an email chaser as I had not heard anything and had not received anything. I did have a reply the next day saying that it would be "likely to be dispatched" on the 18th for midweek delivery. I then heard nothing again until the 20th when apparently the order had been completed and dispatched. Fast forward to now and I have still not received anything despite guaranteed Christmas delivery. I requested a refunded on 23rd December as i then safely assumed it would not arrive in time (as it was supposed to be a gift i had to scramble around last minute for something else instead). I have only just heard back about this now despite many chasers, and this is the response I received, copied and pasted.."Im no scammer pal, all payment methods are 100% secure and I have completed over 35k orders!!Your order was unfortunately delayed by customs and outwith our control. It is here now but as your being nasty and rude, you will be be refunded immediately.My sole purpose during this very busy period is to complete orders, not to answer the same daily emails from impatient customers. I am dealing with 5x normal order volume with 2 members of staff. I’m not JD sports mate we are a very small business. 99% of all orders made in November were completed in time for Xmas.No doubt you’ll be leaving a negative comment in trustpilot anyway, crack on pal. It makes no odds to me as I know how good my service is."Just to confirm I was never "nasty" or "rude". An example email from me to prove this - "At this point I do not believe my order is going to arrive prior to Christmas. It has not arrived and I have not heard anything back from you. I would therefore like to request a refund as soon as possible."All they needed to do was be honest and up front about the delay I would have accepted it, but the complete lack of response and now putting the blame on me is ridiculous. Literally unbelievable how unprofessional this company are, avoid like the plague.
Claim your business profile now and gain access to all features and respond to customer reviews.
