We ordered two tablecloths for a convention where we are exhibitors. They both came in the correct colors with correct specifications: fitted with center slit. We did not like one of the colors but we did not have a color swatch so that was on us. No problem there. I ordered a color swatch and when it arrived I ordered the color we wanted again fitted with center slit, along with a runner. When we received the tablecloth the slit was in the wrong place. Since we have to pay extra for that I used the online chat to ask what to do about the situation. I believe Tony is the name of the person that called and wanted to know why I wanted to switch to what I had ordered since it is the same thing. I guess it is a bother to him to have his people correct their mistakes but that is no reason to get loud and huffy with a customer on the phone. I never even got the chance to ask a question about the runner because he was so hot under the collar he basically hung up in my ear. The runner has a deep pressed in crease and I wanted to get advice about getting the crease out without damaging the runner, but was not able to even have a discussion. Kind of sad really when the product is pretty good but the customer service is of the type to prevent future orders.The owner, Tony, called back after noticing this posting and was very polite. He was very helpful about the question I had about the crease in the table runner and how to care for the table covering. Thank you Tony!!The replacement table cloth arrived and fits perfectly. Thanks again.
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