Avoid the Sales department, which is a different department from the buying service. I would not recommend buying from this company, especially the Mark 2 Focus RS they currently have up for sale currently. Myself and my partner purchased the car on 4th January 2026 collected on 11th January. We left and got a mile down the road and the engine management light came on. We returned back and Kyle plugged the computer in and it came back that the issue was the speed sensor. We were offered to take the car away and transferred £200 which would cover the issue or leave the car with them and they will do this. We left the car there and they stated the car would likely be available mid week and the issue is easy. I had to contact them mid week the following week as I had not heard anything from them in relation to when the car would be available. The company is very difficult to get in contact with, and when I did get through and spoke to Jade the sales person she said that it had been sent to a specialist garage, when I questioned why this was when it was meant to just be a sensor issue, I was spoken to like I was stupid “it’s because it’s a performance car”. I then had to send a further email to the attention of Kyle the sales manager, who confirmed that it was being sent to a specialist wiring garage because they believe the issue is due to a wire. The following week again I had to chase up Kyle to check how things was getting on and what the issue was to be told on the Thursday that they are doing a road test tomorrow and hopefully that it would be ready mid week the following week. Again the following week I did not hear anything, when ringing there is no answer. Email after Email not replied to. When they then told me that they had done a road test and the car was fine going in a straight line but the engine management light would come back on when turning, they then stated that the garage now believe it’s the ABS sensors and they will be getting changed at a cost of £500. The following week no contact, so I contacted the “specialist” garage who answered straight away and explained they had done the diagnostic and it’s the ABS sensors and the car was due to be collected tomorrow Wednesday 28th January2026. I then tried to contact Kyle to ask why I have not been updated and I am being told the specialist garage is not getting back to them when I have easily spoken to them first try. Kyle rang me and we had a conversation about who was going to do the work which was their garage now, when the car would’ve available for collection and the poor customer service of not been kept up to date. Further back and fourth emails before I was told that I could have a refund, which I took as they wanted me to take this. Again I had to chase the refund the following day as it had not been done. Before buying the car Jade the sale person was very difficult to contact with very delayed responses and using exclamation marks. How in person there was no issues. On the test drive, the person who took my partner out took him the fuel station located at the back of the garage and asked if he wanted to carry on with the test drive. We had a few issues with warranty. As you only get 30 days with the vehicle, however the majority of our 30 days the car would have been with themselves and I asked for this to be extended. Which again Jades customer service was questionable, but when I stated that I will just have refunded I had another email with with exclamation marks stating they would give a further 30 days on collection of the vehicle to save the deal. I received the refund on 29th January, and had calls, emails and text messages daily from Jade and Kyle from 11th February 2026, stating they need the paper work ASAP. Although I only replied the following week. I was asked to send the paper work back recorded first class delivery, which I did on 18th February. I was told I would be refunded however it is now 26th and still nothing, to contact Kyle on 24th to advise him I haven’t been refunded to be told to contact the office they will get this sorted. Again I am at an inconvenience for the company incompetence. I am also out of pocket for the £40 fuel in the vehicle and one month car tax. I have requested a reimbursement for the fuel, Kyle stated he would look into this and yet still nothing. Update: I posted my review on here on 26.01.26. I recieved a call from Jade the same day, I was sent a message requesting a my availability to have a telephone call regarding the refund of £40. Once I spoke to Jade we discussed my review, although I continue to state that this is my honest review of my experience with the company. I was asked if I would remove my review. I questioned that I have been contacted to remove my review and not to be refunded. I was told I would get the refund regardless. Which I haven't. They tried to coerce me to remove my review. Poor experience continues.
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