I purchased a one time top up value for £10 but they added me as a monthly service customer without my permission. And no email was sent to inform me about the situation. After I saw the £49 transaction from my bank (Chase), I raised a dispute for a chargeback. Before contacting Chase through an app message to raise a dispute, I emailed the merchant to request a refund and tried to log in to their website to cancel their ‘subscription’. Then, I got the merchant email the next day saying “no refund due to outside free trial period.” The screenshot of the email was given to Chase for evidence. I also changed my card details in order to prevent any further payment to them. Then, I was sent the dispute chargeback money, £49.
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