I topped up my 96 year old mothers mobile for £20 and authorized that payment to be taken from my account, on checking my account i noted a further £49 had been taken on the basis that I had supposedly signed up for a 3 day trial. I contacted the company to be told that i was out of cancellation time! When i said i had never authorized the extra payment, the reply from the Company Compliance Officer - "Our intention is to ensure transparency in all transactions, and we understand that, in your case, the subscription terms may not have been as clear as they should have been "And offered a 20% refund which is insulting!I would suggest that before using this company you check very carefully how they operate, as i am of reasonable intelligence and was conned into an extra cost.I will do all i can to alert others so they are not put in a similar position.
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