My autistic 12yr old daughter topped her phone using this site by mistake. They then went on to take the "subscription fee" of £49 off her meaning she can no longer attend her swim sessions for the next 2 months. I reached out to them and received the following : "Our intention is to ensure transparency in all transactions, and we understand that, in your case, the subscription terms may not have been as clear as they should have been" "To resolve this issue amicably, we would like to offer a partial refund of 20% recent subscription fee as a goodwill gesture.We believe this is a fair resolution, as it reflects our commitment to addressing your concerns while recognizing that the service was still made available to you"I have of course declined their offer, they clearly have no scruples and robbing a 12 yr old who doesn't understand then blaming her for not understanding is disgusting. Great business model though for making money by doing sod all. I'd give 0 stars if it was an option.
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