Had an issue, when I landed in Vietnam, the esim I purchased would not connect. At first I was annoyed as I'd heard dodgy companies sometimes sold used/expired esims and I thought I got scammed. Connected to the airport WiFi and emailed customer service quite rudely expecting not to get a reply. Got a very prompt reply from Alvin who after some back and forth figured out that my issue was from an old esim I deleted, that kept it's access point details as default so the new one wouldn't connect. Had nothing to do with the them, entirely my issue. Big thanks to Alvin who went above and beyond. Thanks again.
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