Honestly, I asked for a refund originally because I didn’t get the right program and was well within the time frame they ask for. I also noticed that the system was so bad. So many bugs, glitches, writing so small it’s blurred on maps and can’t see at all. I eventually just gave up on the refund because it seemed like they were doing everything possible to not give it to me! Reply to PrepTerminal Response: I emailed within the money back guarantee period about the program and specifically asked for a refund once I realized just how glitchy it was, to which I got an in sorry our system is consistently glitching on items such as the spelling of excellent, scoring it as incorrect claiming the correct spelling is “excelent”among many other glitches and please just refresh the screen. Which makes this system less than helpful if I can’t trust the program. But there was nothing acknowledging my request for refund. The additional response was simply being asked more questions about the position I was applying for. Then instead of ever addressing my request for refund, you did add the access to the other study material to avoid refunding the program, which I did not ask for and is not what I requested. But to avoid the refund request your company just did it!Then a guy I believe was named Marcus called me about leaving a review and I specifically told him I had asked for a refund and he also didn’t address it and I just got off the phone because I was working. I probably could have continued to email and call however I am also a person with a life going on outside of this issue and it felt like it was going to go nowhere. So next time a person asks for a refund, maybe address the request for refund instead of side stepping around it. Even this response from your company to my review is side stepping the fact that I blatantly asked for a refund due to glitches and instead the response is simply saying we did respond. I never said the company didn’t respond at all, I said you didn’t respond to my request for refund! Especially considering you do have a money back guarantee to which I provided evidence of the glitches in the program.
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