I contacted PreSonus support regarding an intermittent power fault with my Eris E3.5 monitors, which developed after light, non-production use.My case was handled by Paul Gallagher from the EMEA Service Department. While polite, his responses were quickly dismissive, emphasizing repeatedly that no repair or replacement was possible because it was “not economically viable.” The responses were entirely corporate, providing no practical solution, and demonstrated a lack of care for the customer experience.As a result of this interaction, I will no longer purchase PreSonus products. I would advise potential customers to be aware that the company may not treat post-warranty users as valued customers and provides very limited support once a product fails.This experience, combined with the product’s unexpectedly short lifespan, has left me disappointed and unwilling to consider PreSonus for future purchases.
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