They sell low Budget stuff which can be actually really nice for the price. (except for their interfaces. they have lots of flaws.) I am content with my Eris sub 10 pro, and I can also confirm even the Eris sub 8bt really packs a punch for its price range. However their support is terrible. The online/AI service doesn’t work properly (I can’t even add a support ticket even though I went to the wayyy too long process of making an account and all that stuff. I Keep getting error messages. They are not answering my regular emails at all.) it seems to be impossible to get in contact with a human. So if you have questions about anything, or something is off or broken it feels like them telling you to just go &@?! Yourself. Avoid if possible/ only buy Presonus stuff you are sure you could fix yourself when it is broken. Avoid their audio interfaces for professional and or live usage (kinda ok-ish for the price to use in your hobby home studio maybe, but there are lots of other brands who offer cheaper solutions that are not only more user friendly but also offer the same or better quality, and definitely better support.) especially the Presonus software that comes with their larger interfaces is just inconvenient/ not user friendly at all and is badly supported. Drivers can be unstable sometimes. I tried multiple of the usb c studio line interfaces in some theatre projects, and I wasn’t the only one in my team who would curse them on a regular basis :’) (and there were multiple audio professionals among us who are used to work with a wide range of interfaces) In the end we changed to a way more expensive RME interface, and no one has any regrets. Even not the one paying for it :,) . Stuff just works as it should straight out of the box, and if you have a question they will answer within a day. EDIT: a week later Presonus finally replied to my e-mail, basically telling me to "read the manual" and copy pasting whatever is in there, sketching 1 or 2 basic scenarios.... I even specified to them what exact gear i am using ,how i hooked it up, and what type of cables i am using (and yes of course it differs from these basic scenarios). by now i have long solved my problems by myself, and in the end when they finally replied they didn't even really read what my question was. This is how you lose customers, your ONLY job is customer SERVICE no? wouldn't that mean the only thing you need to do is actually LISTEN to what the customers ask you and then try to help? I also get the feeling that those guys from "technical support" don't really have any technical knowledge or in-depth knowledge about their own gear whatsoever. You should remember that almost all your customers are technical minded people. You sell technology ffs. why is almost every damn company's customer service like this nowadays... seriously. sigh.
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