A used hardware device(ioSTATION24c) was purchased and given to me. Since the device was perviously owned, it was registered to the previous owner. This is not good as all software including updates or even outdated software is not available to me, the new owner. The Presonus advice for this is to have the precvious owner unregister the hardaware and it can be re-registered to me. Being as this was an online purchase gifted to me by a completely different person, I have no ideamwho the previous owner was. The Presonus advice for this?? Nothing. That's as far as that goes. If They arent paid for the product by you, they don't care if the product is useless to you. Customer service "tickets" are largely ignored and any phone numbers reach only an outsourced company that has no ability to help you in any way atall. Presonus is a corporate greed machine now, where once they were a Standard in the audio industry, today they are a joke. I used to suscribe to their + model of online programming blah blah blah. They advertise the service to include many many downloads that you can keep even after discontinuance of the subscription. I had financial issues and let the subscription go, itending to pick iot back up later. Lo and behold the truth set me free. after the suscription had lapsed, all my downloads were gone withj it, all of them. Now i have these empty shell vacant file folders. I mean, did they access my computewr and take things,?? Yes. Yes, they did. DO NOT USE PRESONUS!!! Just a fair warning.
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