A major issue with a Temblor T10 Active Studio Subwoofer that I bought just before the lockdown in 2020 or maybe slightly earlier. The unit was crackling all the time and had an internal fault. I had bought the unit from somewhere but could not find the invoice. I contacted Presonus technical (One Mr Doyle) and he located where and when I had bought the unit. Sadly by now it was out of warranty. However Mr Doyle helped me tremendously - he raised a return for the unit as a gesture of goodwill. The speaker was returned and Presonus solved the issue very promptly and returned the repaired speaker back to me now operating perfectly. Presonus did not have to do this, but they did not hesitate to help me, which is a very good gesture from any supplier and I think they were exceptional in their support, in their actions and their customer service thanks to Mr Doyle. It really is as good as I or anyone could expect. I remain very grateful that Presonus treated me in the way they did and it is well appreciated.Over the years I have seen very few companies stand by their products in the way that Presonus did on this occasion and they should be commended.I have operated Presonus for a number of years without ANY other problems so they remain highly recommended for their studio equipment.
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