Presonus support is horrible. My product had a small issue and after sending it RMA based on presonus' advice. I heard nothing back for weeks. After asking them they told me it was unrepairable. No further information was given, no photos shown, basically there was no investigation of the product at all. Even though the repair costs I agreed to are already the price of a completely new unit they still would not repair. I paid for the costs of sending and even have to pay them for sending it back to me. There is no way of communication with presonus support except their website where they can hide behind delayed messages and just ignore angry responses. In short, do not buy presonus products, avoid dealing with this company at all cost.
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