Preface: I've purchased their hardware (to my regret) and software (generally better) for several years. Each new upgrade was purchased as well.. until Sphere. Signing up over a year ago for $14.95 a month, I had concerns that I was signing on to be a lifelong slave.. and they were just realized. I changed banks, their payment to the old bank didn't go through. Usually something like $14.95 wouldn't be a big deal. They get it caught up, everyone's fine. But not this time.The muse visited. Late night whatever hour, I fire up the DAW and begin working on the new song.... and then BOOM! the entire thing crashes (this has happened before and they have yet to respond to a crash report). But this time there's a message saying that they didnt' receive the $14.95 so version 5 (which occurred during the year and would have been $150 anyway) is no longer working. REALLY?! Over 14.95 not received on time you lay havoc on my DAW setup?! AND I lose the song?! Did I use what some might call profanity? Yep. Considering what just happened it's not surprising. What is was that their system recognized the terms, closed my ticket. WORD CHOICES ARE A CHILDISH EXCUSE WHEN YOU DON'T WANT TO TAKE RESPONSIBILITY FOR WHAT YOU'VE DONE. No reply, can't get the switchboard operator to put me through or give me his supervisor.... That goes right along with them wanting me to pay $75 for warranty exchange on a $150 faderport. The software is good. I'll miss it when I go back to Digital Performer.Someone wanna tell me why my being upset and choosing words THEY call profane or unprofessional is any excuse for the ACTIONS before, during and after the circumstances? What's next? Prohibition against playing a B-flat followed by a B? Seems they can be as out of line as they want and you're just expected to deal. Despite their lame hardware (really does sound like something Emerson would have made 20 years ago,) I had been referring people to their software. They can add that to the losses suffered because they couldn't manage to round up one single solitary Flutter.P.S. Tried to call a specific member of in-house sales I'd worked with before. Got put on hold for some 20 minutes before I hung up.
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