I am a big Presonus user. My first set of speakers were purchased in 2012 and never had any trouble. I had only good things to say about them. Of late I started to notice a decline in quality especially their new releases. I purchased a pair of E44s in Jan 2020 and exactly after a year, when the warranty ran out, one of the speakers has gone caput. They were only used indoors and regular studio usage. The worst part is their support staff. They do not respond immediately and when they do, it's usually contact information about various service centers whom I had to individually reach out to. I bought the speakers from Tom Lee Vancouver and now neither Tom Lee nor Presonus is willing to take responsibility for it. I am now asked to privately find a service person and fix it myself. I am not sure how much they are going to charge and if it even makes sense to repair or buy a new one. I am very disappointed at the quality of their products and their service. If your studio investments are going last not more than a year, what is the point of even investing in them, especially when the company itself washes their hands off without any support. I had a huge respect for Presonus which has now bitten dust, unfortunately!
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