This is the very worst customer support I have ever dealt with IN MY ENTIRE LIFE. Their business plan is to develop software updates that make your older "no longer supported" hardware suddenly stop functioning. They do this ON PURPOSE and when you ask them to return to factory default settings, well, they "haven't thought about that".Customer support treat you like you're the dumbest human being on earth. They also refuse to take your item in for repair even if YOU are the one paying for it. AVOID AT ALL COSTS!!!!!! WORST COMPANY EVER.
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Music is our life, PreSonus is our day job. Go #TeamPreSonus!
