Presonus has been my insider tip couple of years ago. Their products and service were pretty much flawless comparing to the competition. Things have changed quite a bit. Most supporters answer in an arrogant, non-helpful way, sometimes lie straight to your face or delay an answer as long as they can. Previously great software has been developed into random directions. Their online-store and pricing / upgrade scheme makes no sense. Strict No-Returns policy on dis-functional products.Their official forums tell the story, never have there been more complaints these days, and most remain unanswered in a technical sense. I cannot recommend their products, Hardware or Software, to anyone right now.
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Music is our life, PreSonus is our day job. Go #TeamPreSonus!