I leave 3 stars because the products and software are 5star and are among the best. However, support is some of the rudest I have ever encountered in the tech space.What was a simple issue to reveal to me started as the support simply not wanting to give a reply and instead directing me to forums.Then with the understanding than an upgrade was needed, rather than take the time to offer the support and upsell, instead was rude. Later did this, but I was already purchasing the upgrade on my own. They could have offered a discount since I've been using them for several years now. 5+ I think. But I may consider not supporting the company anymore because they are too full of themselves.
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