Where do I begin? We ordered an electric blind (which are very common) in Poland 26/08/25 (over 8 weeks ago). We were told it would take approx 2 weeks for it to be dispatched, after which the company would install it. We were very clear that installation was necessary due to the complexity of the instillation. 4 weeks from the point of placing the order we were notified that the blind was not delivered and therefore the installation would be pushed back. I was trying to be very understanding about the whole situation so I waited patiently for further updates re the delivery. Another two weeks went by and the blind arrived, scuffed, missing instruction manual and lacked parts necessary for the installation. We agreed that the blind would be installed on the 15th October. As anticipated Prestige Windows did not arrive and pushed the date of the installation till the following week- 24/10/25. After 1pm on the day of the installation, I decided to get more information re approx arrival time due to personal commitments and I was told they would notify me when they leave. Hours went by and after 5pm, the company messaged me saying they won't make it. They advised me to seek alternative company to install the blind due to having a hectic work schedule. They were very dismissive from start to finish and refused to compensate us for the blind. They have broken all trust despite us being very understanding and considerate. The blind itself, which cost nearly £800 is useless without necessary parts, manuals and professional who is competent enough to install it. These blinds aren't common in the UK so finding anyone who can fit it, and install all the electrics is next to impossible. The person who I believe is the owner of the company has ensured we would get a refund and admitted to being at fault on a number of occasions, has now has changed his tune. Everything is documented. Having previously claimed responsibility, the company is now stating that they will only consider any refund upon receiving the blind and further inspection, meaning we have to put trust in a company that has broken trust on numerous occasions. For all I know they might claim they have not even received it or I would see any of our money back.So please stay away at all cost, if you don't want to be ripped off. Total scam of a company, which needs to be reported for further investigation.
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Transform your home with premium Windows and Doors designed for comfort, style, and durability. Operating across Scotland, we specialize in:
✅ External Doors – Secure and stylish entrances for every home
✅ Internal Doors – Beautiful designs to match your interiors
✅ Windows – Energy-efficient and tailored to your needs
✅ Garage Doors – Practical and sleek solutions for every property
✅ Blinds – Perfect finishing touches for your windows
✅ Sills – Durable and elegant window frames
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