I purchased my car four weeks ago and still haven't received my V5C. I have inquired three times for updates on the application status, and I would have understood if they simply forgot. There has been no apology or clear communication. I was only told that someone would check with a colleague. Nothing has been resolved, and I was informed by the relevant authority today that no application for a V5C exists under my name. Terrible service. Now I have to pay for a replacement V5C. Extremely disappointed.
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"'Our mission is to transform the way people buy used cars in the UK by providing better selection, transparency, convenience and peace of mind in the market. Our aim is to make car buying no different to buying any other product online today, where consumers can simply and seamlessly purchase a used car entirely online and have it delivered to their door with a money back guarantee if they do not like the vehicle. We want to provide faith to all customers by friendly customer service and a unique personal car buying experience'"See more
