I was advised using Prestige after putting an offer in for a house. As a first time buyer I was very nervous about what was right or wrong, or what I should do, and indeed when. Paul contacted me straight away and set up a meeting with myself that worked around my crazy hours. Paul was very welcoming and friendly yet professional throughout. He understood my worries and confusion as a first time buyer and made sure I was happy with everything he explained. He took the time to listen to all of my questions, answering them without using jargon I wouldn't understand. For someone to be able to do this without making someone feel spoken down to is incredible. Everything was handled perfectly. Paul was able to find me a great mortgage deal, and once this was set up, handed my case to Toni who has been a dream to have on my case - to say the least. Unfortunately i had huge problems with my own solicitors and correspondence with them, through March to this current day Toni has had my back with this and chased them as much as, or if not more, than myself. Toni has pushed and pushed to get answers we needed. I definitely wouldn't have been able to keep the fight in me to get my first house if it wasnt for Toni's determination. She was even emailing me just to let me know she was still there if I needed, even when there was no update to give. This made me aware Toni was always there when or if I needed her and made sure I never felt I was in this alone. Both Toni and Paul have been faultless throughout and I cannot thank them enough for their hard work. Even during the coronsvirus pandemic, the team have been working from home and both Toni and Paul have been contactable throughout and kept on top of all their emails. I dont know how you do this!! It is very rare I can leave a review for a company and not have 1 fault to pjck up on. But honestly and truthfully, Prestige have been 100% on the ball throughout and been a pleasure to have on my property purchase case.
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