Prestige hamper delivered my order with such careless manner that they left package at the front door way which next to the public road, without giving us any information about the estimated delivery time ( only texted after delivery), and the parcel left to expose to the public, in fact there are plenty of other spots that can provide some shelter or hiding space that the parcel could be put, but they choose the easiest, careless way to drop it, as a consequence of that, the outer cupboard package was ripped off and the entire hamper was stolen! This morning I called the prestige hamper customer service and the guy who answers my phone was such cold blooded and distressful so that I need to attest repeatedly that I’m not talking to a robot. He refused to give any alternative help instead of repeating stressing that this is entirely custom’s responsibility that they can do nothing about it. But it’s obvious that this isn’t entirely custom’s responsibility, at the very least they can let us know when the parcel was picked up by the currier from their site and that it was on the way for delivery. They are entitled to share the responsibility for the way of delivery. Now it’s Christmas and I shall blame “prestige hamper company” who gives me such bad experience this time of the year. I will never buy anything from them in the future neither do I recommend it to anyone else!
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