Unprofessional, unhelpful and false advertising – do not use Prestigia!I booked a 5 Star cancellable hotel in Turkey through Prestgia, the terms of which were 10% upfront payment in GBP with the balance payable in EUR to the hotel directly on arrival. This was also stated on the confirmation email received from Prestigia. On the expiry of the cancellation period, which was about 2 weeks before my stay at the hotel, my credit card was charged the full 90% balance. The credit card is not meant for foreign currency use due to which I was charged a high fee for this by the credit card company. Also, because my credit card was charged 2 weeks early, the charge fell into the current month rather than the next month had it been charged on arrival. This resulted in me having to settle the credit card bill a month earlier than I should have had to. On raising this with Prestigia they said it was the hotel that had charged the balance to my card and there was nothing they could do. Despite explaining to Prestiga that they had advertised the booking as balance payable on arrival and confirmed the same to me in their booking confirmation email, they refused to do anything about the issue. They also refused to accept that they had falsely advertised the terms of the booking. I even suggested that they contact the hotel and arrange for a refund and provide them with my other credit card instead, which did not have a penalty for foreign currency transactions, but they totally ignored this as well, not even bothering to explain why they could not do this. I even suggested that they should at the very least reimburse me for the foreign currency charge but again, this was ignored. After an exasperating and futile lengthy exchange of emails with Prestigia customer services, I got fed up and asked for details of their official complaints procedure. I did not get a response to this question at first and when I continued to chase for one, I was still not given a copy of their official complaints policy and process and was simply told to submit any complaint to the general reservation email address. Any other reputable website would have immediately offered a reimbursement of the charge on my card plus an additional sum for the inconvenience caused as this was entirely and completely the fault of Prestiga. No such thing from Prestigia though, which says it all!
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Prestigia.com is a global online travel agency specializing in luxury hotel bookings. Established to provide travelers with an exclusive selection of premium accommodations, the platform offers a curated collection of high-end hotels, boutique resorts, and five-star properties in major destinations worldwide.
With a user-friendly interface, Prestigia.com allows customers to search, compare, and book hotels effortlessly. The platform provides competitive pricing, exclusive deals, and personalized recommendations, making it a preferred choice for discerning travelers seeking comfort and elegance. It also offers a seamless booking experience with secure payment options, multilingual support, and dedicated customer service.
Prestigia.com distinguishes itself by emphasizing quality over quantity, ensuring that every listed hotel meets high standards of service, location, and guest experience. Whether for leisure or business travel, the website caters to clients looking for unique stays, from beachfront resorts to urban retreats.
Additionally, Prestigia.com collaborates with leading hotel brands and independent properties to provide special promotions and loyalty benefits. With a strong presence in major travel markets, the platform continues to expand its offerings, maintaining its reputation as a trusted partner for travelers seeking exceptional hospitality experiences worldwide.See more
