prestigia.com

Avoid at all costs

***EDIT: Presitigia reply is requesting the booking confirmation number which I will not disclose here because it contains my surname and therefore personal information which I refuse to dislose. Rest assured I have been e-mailing Pretigia reservation team regularly and am being given the same stock reply that it is being dealt with despite zero evidence that it is. I will also draw you attention to the Article 17 request to be forgotten under GDPR which I submitted to Prestigia on 15th July and to which they have 1 month to confirm all of my personal information is deleted so that they can not sell my information on*** I found Prestigia via a search for price and availability for a 3-night stay at a specific UK hotel for late July on Kayak.com. They offered a very competitive price, which in hindsight was the usual too good to be true. After confirming and paying for the booking on 28 June I received the usual booking confirmation e-mail. As this was a new name in hotel bookings to me I decided a few days later to contact the hotel directly to double check that the booking had come through. As feared the booking did not exist with the hotel. The hotel was very helpful in trying to find this booking with me. Both the hotel and I contacted the reservations team at Prestigia to obtain the confirmation code for the booking. I was given reassurance that the booking existed and that the code the hotel needed just needed to be confirmed and sent through from Pretigia's 3rd party room provider (Presitiga claims it uses a broker). Prestigia refused to disclose to me who this 3rd-party room provider was , but I learned from the hotel that it is a company called Destination of the World. Despite repeated e-mails from both me and the hotel to Prestigia's reservation team between 3-4th July, no code or booking emerged even though Prestigia kept offering reassurances the booking existed.After no change to the status of the query or confirmation that any hotel booking was made - despite Prestigia taking my money - I cancelled the reservation on 5th July. This was ample time before the dates of the hotel stay to ensure I obtained a full refund. A confirmation of cancellation came through from Prestigia and advised the full refund would happen within 3 to 5 business days. On the 6th business day after cancellation I have still not been refunded my money. I contacted Prestigia reservations again to determine the status of the refund and was again 'reassured' that the refund was in process. I was advised in their response that refunds actually took 10 to 15 working days to process despite the initial e-mail reassuring that it would take 3 to 5 working days. Making matters even worse - they advised the delay was because my booking was in progress with the hotel at the time of cancellation on 5th July. This claim is in direct contradiction to the booking confirmation e-mail I received on 28 June.I am afraid I can only conclude that this is not a legitimate and law-abiding business. They have committed both fraud and theft. I have made a Section 75 request to recover the money through my credit card company and will be filing a complaint with the ombudsman. If Prestigia want to respond to this review - please go ahead by all means - I can provide all e-mails as evidence that fraud and theft has been committed by your organisation.

Date of experience: Jun 28, 2024