If i could give 0 *, I would. Either when i had the physical card or presto Wallet, the cards worked 50% of the time. Customer service takes hours of phone calls and the promised of a call back from a supervisor. I have senior rate,and I have to pay regular fee because the card doesn't work. No resolution, answered all their question about if i did the right things (NFC,unlock, app updates etc): it just stopped working and i know many of my friends had similar issues. The more you call,the more you get different answers: what should I do to just pay my fare? Timer to change provider. It's been quite a headache
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