Since the transition of User Name to email, the app has been glitchy. I have not been able to access my Presto card online or on the app. And what's worst, the Presto Card customer service is TERRIBLE. I have had to call SIX (6) times to try and resolve my situation. And each time I have been given a time to expect the issue to be resolved and it SIMPLY DOES NOT GET DONE. And each time I have called, I have been given a different excuse EACH TIME. I have complained, asked my ticket(s) be escalated to management and still nothing has been fixed. It's been an entire month for something that should have been easily fixed by their back office! Also, customer service did not provide any solutions or compensation to me as a customer for such an inconvenience. I've actually had to call myself and try to provide NEW solutions. They failed at those, too. Why not provide me with a new card, free of charge, so I can transfer my funds from my old card to a new one, create a new account so I can access what I need to online or on the app?!? But, wait that's MY idea and not one offered by them. Still waiting to see if anything will happen at all. TERRIBLE COMPANY. LACK OF PROCESSESS IN PLACE to actually help. USELESS.
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