Bought a make your own palette back in December. I only had a dispatch confirmation after I'd emailed to ask what was happening with my order after 3 weeks. It finally arrived and the packaging for the pans weren't even the ones shown on Instagram, see through packets that most of the product had gotten squashed on.After wiping most of the product back in with my finger I realised that two of the colours weren't what I ordered.Easy mistake to make, it was a busy time of the year.I emailed and got a response which was a refund or the colours sending out. I opted for a refund for the two pans as I was most likely going to order again and I could get the colours I wanted and even more.Almost a month later and more than three attempts to contact I ended up going to my bank. Only then did I have responses to my emails trying to bully and scare me saying they were going to file a dispute. Obviously they had no leg to stand on as I'd given all the information correctly with proof to my bank.I only ordered after waiting a long time and one of the girls I knew featured on a video they posted. I was excited but was exceptionally dissapointed with order. The colours were poorly mixed also.
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