I purchased some items for a wedding (order # 3782) I was doing. The purchase was as on 8/11/23, I paid for expedited shipping. My order stated fulfilled after 7 days, the express shipping states 5-15 days. Still listed as fulfilled as of 9/16/23. I have emailed 10x, numerous messages on Instagram and nothing. I have left messages on their posts asking for someone to contact me, they have deleted my posts and every time I post Instagram is now saying it’s spam. I have contacted my CC company to dispute the charge, but I want my product. The absolute worst service I have ever encountered. I see they post that they are shipping orders, but mine still hasn’t shipped even though I paid for express shipping. I have posted on social media wherever I can not to purchase from them. I am very disappointed in Pretty Little Cosmetics. I just want my order or my refund. It’s been a week since my post and still nothing from them. I see they are posting on other posts, but nothing on mine. I will continue posting about not purchasing from them, anywhere I can. Absolutely horrific customer service. This makes me not want to ever buy from a small business again.
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