I placed my order on November 25,2022 for an autumn palette and 4 other single eyeshadow glitters. After a month of waiting, I contacted them regarding my unshipped order and they stated that due to the Royal Mail Strike that there was delays and I should have it in a few weeks. After waiting and receiving nothing I contacted them again and no reply. By now, I’ve sent at least 4 different emails and I have been ignored! I even commented and messaged them on Instagram, nothing! I’ve ordered from hidden cosmetics and kaima cosmetics, both based in the UK and received my orders so fast so there is no excuse for this mess. You should not be stealing peoples hard earned money like this and as a fellow Muslim I am deeply disappointed.Update: my review has been flagged because they do not think my review is based on a “genuine experience”. Instead of actually trying to help me you attempt to discredit my review when I clearly provided my order number. This company is an absolute joke and I am reporting this incident to Trading Standards and contacting my bank for a refund.Edit: Of course I’ve sent documentation to trustpilot and I will email them to you as well.Don’t blame this on me. I paid for my products in full. It is you who could not fulfill your end of the deal and yes, STOLE my money by definition. There is no integrity in your words and there are several reviews with the same unresolved issues.
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