prettylittlecosmetics.com

2.1
2.1 Based on 192 reviews

...

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Fiona Harris
So I placed an order

So I placed an order, just like everyone else, in July. Weeks went by and I heard nothing, just like everyone else. I eventually reached out to the company about not getting any email to be able to track my package, like everyone else. They took a while to respond, and I had to message them on Instagram as well. They said a confirmation email was sent to me about 2 1/2 weeks back on the 5th, which it wasn’t. Okay, no problem. The issue is that the new email they sent me to track it, was useless. I still wasn’t able to track it. It just said “on its way” the entire time. It still says that even though my order was delivered a few days ago. Then today I got another email that my order was delivered to San Jose, CA. That’s not where I live, so i’m not sure what that is. Did they duplicate my order and send it elsewhere? Super confusing. Oh and the worst part is that my order isn’t even correct. Two of the products I ordered aren’t what came in the mail. All that time and they couldn’t even get it right smh. I would’ve reached out and asked them for the correct items, but it’s not even worth my time at this point. The products are nice, I won’t lie, but it would’ve been less stressful getting them from a better company.

1
Date of experience: Aug 16, 2024

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