There is something wrong with this company. Either they are out of stock or out of senses. When your trapped customer pays you hard earned money off that means they deserve atleast a reply. I placed an order on 24th nov. I chose express delivery and it was CLEARLY mentioned express delivery (1-3 days). When i didnt received any dispatch text i went back to website and it wasnt working. I sent them msgs on insta. NO REPLY. I sent them email NO REPLY. They got enough time to post their products on insta but no time to reply the customers they have taken money already. Even i commented on their post, they nicely ignored it. WOW! I ordered it for my sister and was supposed to bring it along to dubai on 7th dec. Now even if they post it its useless for me and no one is at home to receive it. I kept informing about my travel dates through insta and email which they never bothered to reply. Kept asking for refund. Now i am only left with one option that i open a dispute to get my money back through bank. Hats off to wonderful service. I will never recommend to anyone. Just want to get rid.**UPDATE**The day i wrote this review straight away i got reply for my email from this company. Hi Sidra,Hope you are well?I have just seen your Trustpilot review and can only apologise for the experience you’ve had. Unfortunately, we are experiencing a very high volume of orders hence the delay in shipment. I would be happy to resolve this for you and get a refund processed. Kind Regards,Customer Support Another week has gone and i have not received any refund in my account. Not even any further email that refund has been processed. Ok fine you have got VERY HIGH VOLUME of orders and the team is definitely not enough to work competently but refund is just a click away by only 1 person. Like how many days needed to process? Its enough!
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