Poor customer service — customer beware - you will be added to a blacklist!! After leaving honest negative feedback about my experience, my account was restricted and I was unable to place further orders.In their initial email, they explicitly linked this restriction to my review and stated that it could be reconsidered if I updated or removed it. When I raised concerns about this, the explanation then changed to “issues with orders,” however no clear details of those issues were ever provided despite multiple requests.The overall communication then became dismissive, with my follow-up being met with a response stating they did not feel further correspondence was needed.This raises serious concerns about how they handle customer feedback. Customers should be able to leave honest reviews without fear of being penalised or effectively blacklisted.Based on my experience, I would urge other customers to think carefully before ordering.I have retained the full email correspondence.*****************UPDATE**********************Following the response making accusations of inappropriate and hostile communication I now publish the e-mail, which shows no such thing. Shameful behaviour from a company.3. Mon, 16 March 2026 – 14:03:52From: Prima DancewearTo: Sally NunnSubject: Re: Your order has been canceled (#34224)Hi Sally,Thank you for reaching out. I understand it’s frustrating to see your recent orders cancelled, and I’m sorry for any inconvenience this may have caused.After reviewing your account, I can confirm that your previous negative review has significantly affected our small business. As a result, and in order to protect our service standards, we are currently unable to process further orders linked to your account.We truly value every customer and always aim to provide the best experience possible. If you feel the review no longer reflects your experience and choose to update or remove it, we would be more than happy to reassess the restriction and assist you with future orders.4. Mon, 16 March 2026 – 15:10From: Sally NunnThank you for your reply.I find it extremely concerning that my account has been restricted simply because I left an honest review about my experience. Reviews exist so customers can share genuine feedback, whether positive or negative.Suggesting that the restriction could be lifted if I remove or change my review appears to place pressure on customers to alter their feedback. This is not something I’m comfortable with.I would appreciate confirmation that your position is to refuse service to customers who leave negative reviews. If so, I will take this into account when deciding my next steps.Sally
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Providing a wide range of high-quality dancewear and custom costumes for dancers across the United Kingdom, Ireland, Europe, and worldwide. From premium leotards and performance tops to training essentials and bespoke designs, we offer affordable and beautiful desings, crafted to support every style of dance. With reliable global shipping and flexible customisation options, we help performers look and feel their best on and off the stage.See more
