Warning to others, extremely poor communication and questionable practicesIf this company had simply responded to my original email asking for tracking details, none of this situation would have happened.When I placed my order, the sizes I needed were out of stock. I contacted them to ask if they would be restocked, and they quickly replied saying they had just received new stock, quite the coincidence. At the time, I was relieved, but looking back, that should have been a red flag.For the record, I did not initiate the chargeback, my bank did. I was told to wait 15 days before taking any action, but the bank acted too soon, without my authorisation. I fully acknowledge that this wasn’t the company’s fault. However, I was informed by my bank that the chargeback could be reversed if the company either sent the items or issued a refund.Instead, they claimed they couldn’t do either because of a £15 chargeback fee. I checked with my bank, who confirmed that merchants are refunded this fee once the dispute is resolved.The company later claimed that the costumes were ready to ship the day after the chargeback, which seems very unlikely, especially since another customer reported being unable to order the same costumes in the same colours and sizes. Something simply doesn’t add up. In my opinion, they likely never had the costumes to send to me.They also claimed to have paid the £15 fee, yet my bank is still waiting to hear from them. The “proof” they sent me, which I forwarded to my bank, is now being reviewed to verify its authenticity. Their document even stated that the money was with me, the customer, which it absolutely is not, they still have my £1k of money. This entire ordeal could have been avoided if they had allowed me to reverse the chargeback, as my bank advised. I’ve made several attempts to resolve this amicably, but the inconsistent responses and lack of accountability have caused unnecessary stress and loss.Throughout this entire process, they never really listened to me. It felt like my messages were ignored, and anything I tried to explain was met with canned or dismissive replies. There was no genuine effort to understand or resolve what I was actually saying.I ordered group costumes, these dancers are now unable to compete in upcoming comps as they haven’t got costumes to wear. So I've now lost two lots of comp deposits. And finally, to anyone reading this: please don’t be swayed by the company’s inevitable response. They tend to reply to negative reviews with their own version of events, often leaving out key details or twisting the facts. Read other reviews, look for the patterns, and judge for yourself.
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Providing a wide range of high-quality dancewear and custom costumes for dancers across the United Kingdom, Ireland, Europe, and worldwide. From premium leotards and performance tops to training essentials and bespoke designs, we offer affordable and beautiful desings, crafted to support every style of dance. With reliable global shipping and flexible customisation options, we help performers look and feel their best on and off the stage.See more
