Ordered 3 items . They sent wrong sizes and a replacement item less than the value I paid for. I was refused refund based on their terms and conditions. The customer service was shocking. I was told to remove my negative feedback to get a £5 refund. Honestly the worst shopping experience ever . I would advise you as below,there are many places you could buy stunning outfits. This isn't one of them . Don't waste your time and money.Just to reply to your reply...I have ordered 3 items ( I don't think it matters that sale item or not- customers should be treated in a professional manner) you have posted 2 which was the right product but not the size I ordered. The replacement item you have sent wasn't the size or colour I asked for and was less of the value of the product that I paid for . ( Although before you emailed me that 1 item was unavailable you did send an items dispatched email) Your customer service was shocking. Once again it was your fault not mine and sale items or not I should have been entitled to full refund.You have never offered any solution to the situation instead you called me aggressive ( which I am definitely not ) I have not kept any items , all was posted back to you ( still have the receipt to prove this ) .I understand that my review upsets you but this is the true reflection of what happened and the reason for my review is to help people. You have sent me emails demanding to delete my review - this is a genuine review unlike the ones you ask on Instagram/ Facebook friends and family to leave you because someone was truly unhappy with your customer service and left you a negative feedback.
Claim your business profile now and gain access to all features and respond to customer reviews.
Providing a wide range of high-quality dancewear and custom costumes for dancers across the United Kingdom, Ireland, Europe, and worldwide. From premium leotards and performance tops to training essentials and bespoke designs, we offer affordable and beautiful desings, crafted to support every style of dance. With reliable global shipping and flexible customisation options, we help performers look and feel their best on and off the stage.See more
