Primal Herbs, a company that once held promise with its natural health supplements, has unfortunately revealed a deeply concerning flaw in its operations: a shockingly inept customer service system. My recent experience has left me with a strong sense of frustration and a warning for potential customers: proceed with extreme caution.My ordeal began with an order placed for a product advertised on their website. The checkout process was smooth enough, giving no indication of any inventory issues. However, days turned into a week, and then longer, without any shipping notification. After waiting what I consider long enough for shipping details, and nothing appearing, I contacted the company and they advised that they don't have any product in stock, but they hope to get some later this week! "Although they were happy to take my money and just let people wait without any notification! This process will just create a backlog! It became clear that Primal Herbs operates with a significant disconnect between its online storefront and its actual inventory. They readily accept orders for products they don't have on hand, effectively holding customers' money hostage while they presumably wait for their stock to be replenished. This practice is not only unprofessional but also incredibly inconvenient for customers who may be relying on these supplements for their health and well-being.The lack of proactive communication is perhaps the most infuriating aspect of their customer service. At no point did Primal Herbs reach out to inform me of the delay or offer an estimated shipping timeframe. I was left in the dark, forced to repeatedly chase them for updates. When I finally did manage to speak with someone, the apologies felt perfunctory and lacked any real attempt to rectify the situation.This isn't just a case of a minor delay; it's a fundamental failure in managing customer expectations and providing a basic level of service. Ordering from Primal Herbs felt less like a transaction and more like a gamble on whether or not they would ever actually fulfill the order.If you value transparency, timely communication, and a company that respects its customers' time and money, I strongly advise looking elsewhere for your herbal supplements. Primal Herbs' current business practices and abysmal customer service have turned what should be a straightforward purchase into a stressful and disappointing experience. They need to urgently address their inventory management and overhaul their customer service protocols before they can regain any semblance of trustAlso, I had asked the phone rep who owns the company, and his first smata%$ reply was "Does it matter" I said yes, I'd like to mention it in my review! Which he replied "Ansel" and I confirmed the name. Afterwards I researched it and here is what Google provided for the owner (Primal Herbs is owned by Sergen Yilmaz. He is the founder and has built the company around holistic and sustainable wellness solutions for men. ) So, with that the representative was just a liar as well! Great staff they have working for them!
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#1 Supplement brand for male body health. Primal Herbs is Foundational Nutrition: the key nutrients you need to combat ED, Hair-loss, low testosterone and more.
