primalpantry.co.nz

4.9
4.9 Based on 61 reviews

...

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Adam Paterson
The product is great

The product is great. The customer service is not. 5 orders = 4 times had to go o a collection point. Crystal helped ensure one order did not require a signature after asking how to avoid non delivery We agreed I was to email when ordering so that could instruct to send without signature. Last week I did that but they are busy keeping up with surging orders (good problem to have. Not sure it's a reason not to do what was offered. Crystal also said in her last email she didn't areciate the threat of me saying I would review them. How is a review a threat exactly isn't clear. Like I said great product, inconsistent service. And an aggressive tone.

1
Date of experience: Nov 15, 2025

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