primark.com

My review is about return policy

My review is about return policy. There are few, if any, stores in NY that only have a 28 day return policy. At the very least the return window is 30 days. Being used to that policy, I went to Primark to return something at the 30 day mark....two days late. The cashier told me she could not help me; that the policy is a strict 28 days. I could not get my money back for the items that fit no one, nor could I even exchange them for some other merchandise. After I returned home, I called the store manager and spoke to the one on duty at that time. She said they do make exceptions for a day or two, so she told me I could come back the same day and she would help me. I am a senior citizen, had just recently gotten home from the store and really did not feel able to go out again. I told her I could come back in the morning, but she said she would only allow the refund til end of day. So even though I am tired out, I have to get myself back to the store; spend more money to get there and more time. Their return policy is narrower than any other and I will not be shopping for anyone in that store again.

Date of experience: Jun 06, 2019