Huddersfield store if your going to have self scans you need to have some form of trust in your customers for me to scan £97 worth of goods for then the screen to flash perform a random check for me to wait patiently for then the colleague to unpack every single item out of my bags and check the screen to make sure all was scanned which it was for her then to just leave the goods unpacked for then I have to re pack it all absolutely shocking and humiliating to be made to feel this way in front of lots of other customers poor service poor system I’m a retail manager myself and I know how that experience would make them feel totally ruined my customer journey and experience to the point I was so close to just leaving it all and walking away I’m not 1 to normally complain in shops because I know how hard retail workers works but I was that annoyed and embarrassed I sought out a member of the management team to give my feedback
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