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Stevenage Store - Bad Attitude

Stevenage StorePlace is a dump and 6 staff (teenagers) standing around talking. I watched a pair of girls pass same item between them a number of times in an attempt to look busy. They didn't move for 15 minutes. Clothes all over the floor. Elsewhere one customer asked a query about prices as the denim table had sale and non sale items mixed up and and was told "look on the label".I approached a member of staff wearing no uniform or badge but had headset on so I assumed she had some leadership role. I asked her why the store was a mess and why she allowed staff to chat instead of help customers and was curtly told "madam, let management do their job". Hmm, that's a professional response. I stood in front of her while she actually rolled her eyes. Her reply should have been "thank you for bringing that to my attention, I will deal with it now". It appears the weekend staff stand around and the weekday staff spend hours sorting their mess.Well done 👍🏼😐

Date of experience: Apr 28, 2024