Went to Bracknell store and bought a set of underwear and socks. The customer assistant behind the counter was as rude and I’ll mannered as I’ve ever seen. Said come here sir and proceeded to scan and literally throw my goods into a paper bag and ask me for the money which I paid by card for then threw my receipt in the bag. Then I realised that she’d over charged me and asked her why she charged me £11.00 for goods that were marked £5.00 on the pack. She looked at me like I had just insulted her and called her manager over for help. He explained what to do if it happened again and she stood behind the counter and argued with him about it in front of me and other customers and staff. This lady has completely the wrong attitude to be working in retail and will not ever be an asset to primark or any retailer. She has absolutely no customer service acumen or service skills. Just because Primark goods are cheaper than other retailers doesn’t mean that Primark customers should be treated like 2nd class citizens and be spoken to and treated in such a rude, dismissive and disrespectful manner. Absolutely disgusting behaviour!
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