Primark West Bromwich, never had any issues but this time the customer services and managers were horrible, think they were in a rush. I bought a pair of Disney Mickey mouse black school shoes from the school section of the shop for 4yr old.My DD went to school and came back with the bleeding at the back of feet just after 1 day of wear.I bought her another pair from a different shop.When I went back to return the shoe to Primark, the lady at the till made faces and gossiped to her colleague that if she or her kids have this issue she won't return them but buy them other pair from CLARKS.Then came the lady manager and her statement was: those shoes are not the school shoe but the fashion wear and parents should buy from big brands to have comfort shoes.So I felt they were promoting other brands and if they knew these shoes are the fashion shoe they should have put it on clearly and not on the school section, so that customers shouldn't buy them.None of the staff showed any kindness or concern,no responsibility of misleading information. None of them offered any exchange or any gift card.Rubbish customer service and manager statement was legendary. So PLEASE DON'T BUY DISNEY MICKEY MOUSE SHOE FROM PRIMARK FOR SCHOOL.
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