primark.com

Management should be ashamed of themselves!

I will be honest, but I will find it very difficult to be constructive, as I have just discovered that Primark's customer service is shocking. They do not even understand the meaning of the term. I am a 67 year old lady who lives alone and have no family. Unfortunately I was rushed to hospital 3 weeks ago and taken into resus with heart problems, before being admitted for 2 weeks, This meant that I was unable to return some goods to Primark within the 28 day timeframe. I have spent several hours calling not only Head Office but also 4 stores to ask if I could have a couple more days to return the goods, as I am not long out of hospital. Nobody ever answers the phone, even at Head Office. In fact you are cut off after it rings a few times. Unlike Next and M & S and Roman, Primark does not "have a heart" and will not allow me to return £20 worth of goods a little late - even though I can provide proof. How could I possibly return on time, when I have been "blue lighted" with sirens into hospital? I have been told that you are unable to help. Your staff could not even wish me all the best. What sort of training do you give your staff? I am mortified to learn that this is what you think of your customers. I am seriously thinking of taking this to the papers.

Date of experience: Mar 24, 2023