I had a very frustrating experience in the Bournemouth store and have now emailed the help us Primark email three times since 21st Dec with no reply. All this inconvenience over £10 but it’s the principle that matters. How can such a large retailer refuse to offer any alternatives if a receipt genuinely gets lost? I provided alternative proof of purchase. Baffling. I shall take to the phone now as email appears beyond this company!
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