After speaking to the girl at desk about the item being a gift and being too small, and not having a receipt she refused to exchange it. Said it was head office policy. It is appalling, so many people have very little these days and some may not have any other gift this year, which means if they can’t have an exchange they have nothing for Christmas!!! Well done Primark for NO Good Will to children this year! You should be ashamed of yourselves. Don’t buy from Primark. Disgraceful service. Out to make even more money from the poorer people.
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